Social media is a two-way platform that lets customers travel alongside the company, experiencing its growth and influence. It has proven to be a necessity in the new normal post-COVID-19. The substantial reach of outstanding content has generated better leads in corporate publishing, and this is true now more than ever.

Audience-Centric Content

The market research company eMarketer states that audience-centric content marketing is not new to B2B firms, but about 58 percent of companies are only now considering adopting the strategy. Having your audience at the center of your content can help you create a loyal following on social media and thus establish your credibility. The personalization of content must be a priority, and basic, foundational, and educational content is required to create awareness, express uniqueness, and encourage buyers and retain them. Content must be developed to include clients at every stage of the sales funnel, thus influencing their decisions, which is what democratic marketing is.

Content Marketing Institute.states that nearly half the marketing efforts go toward early-stage content, as this is crucial for gaining attention. Middle-stage content addresses the intentions and queries of buyers who are considering a product or service. Late-stage content converts leads into buyers, while the post-conversion stage focuses on educating the consumer crowd.

Creative Marketing

Optimizing social media content and using it commercially facilitates easier sales transactions than trying to do the same on the company’s website itself. Facebook ads, for example, enable users to buy products by signing in with their respective Facebook IDs. Targeted advertising and retargeting prime customers through ads increase revenue. An individual checks social media multiple times a day; therefore, a long absence from your end will flush any progress you’ve made down the drain. Scheduling posts to be released in clusters or following themes demands time and effort but is very fruitful. Likewise, the length and sensitivity of the content matter too. People are in for quick infotainment, not white papers. Keen observation of the news and trending updates must be taken into account to attain maximum reach and avoid problems. It is also what humanizes the brand. Sherpa Marketing found that people follow brands more than celebrities. Collaborations with influencers and celebrities and contests and challenges familiarize your brand, resulting in your contents and posts getting several likes and shares.

Brand Responsibilities

Keeping an eye on competitors and engaging customers in online conversations is how many brands retain their reputation. Conversations about brands are happening whether the brand is present or not. Active responses to comments, complaints, and queries and transparency in doing so are essential. Mapping the customer journey with cookies, scoring, and interviews allows firms to have a 360° view of what their followers expect from them. Crisis management with an immediate response before the crisis goes viral for the wrong reasons is ideal. Silence is not an option. It applies to real-world crises too. Research by LinkedIn, in partnership with Edelman, has found that thought leadership impacts trust, especially for B2B marketers.

Boosting Sales

Finally, it all comes down to sales. A social media account surely boosts sales. The impact of an online presence on returns can be understood through social media tracking and analytical tools. Instagram is one avenue that many individual professionals used to reach their buyers. In the course of this pandemic, social selling has become an indispensable tool in the sales funnel, and is now here to stay.

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1. “23 Benefits of Social Media for Business,” Hootsuite, accessed November 2, 2020,

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